Subject: FW: Tech Support Candidate - Rohit Sharma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 24 Jun 2021 07:04:23 +0000

Check

From: Rohit Sharma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 24 June 2021 at 10:04 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Rohit Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rohit Sharma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8860975527
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Sarita vihar
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Wipro   support engineer        17th September, 2021    20K approx
Previous Employer 1     Insight customer call solutions customer support represntative  31st January 2019       14K approx
Previous Employer 2     Na      na      na      na
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Clear the history and cache of the browser and check again and check in different browser as well
2. Check the DNS and proxy using commands ncpa.cpl and inetcpl.cpl respectively and then check again
3. Do the network reset , restart the machine and then check
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on the Bluetooth device
2. Turn on the Bluetooth of mobile phone
3. Check for the name of the concerned device and pair the device
What according to you makes you a good candidate for customer service or technical support job? I have hands on experience for s good amount of time for this profile , i am good team player , have the zeal to enhance my skills and simultaneously work towards providing solutions to the problems of the end-users.
On a scale of 1 - 5 please rate your fluency in spoken English  4