Subject: FW: Tech Support Candidate - Tauseef Uddin
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 24 Jun 2021 06:50:09 +0000

This guy looks good but expensive. Do first round and see what his salary expectations are

From: Tauseef Uddin <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 24 June 2021 at 12:06 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Tauseef Uddin

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Tauseef Uddin
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8561831783
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Jaipur
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix      Technical Support Advisor 2     22 June 2016    51500
Previous Employer 1     The phone support       Process expert  14 April 2018   30000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check if Internet connection is good
2. Daignose the error code
3. Check other websites.
4. Check alternate browser.
5. Clear cache and cookies.
6. Check SSL and rendering.
7. Reboot the device.
8. Check website on another device.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Switch on the Bluetooth speaker and wait until the Bluetooth indicator is on or device is ready to connect.
2. Switch on the Bluetooth of the mobile phone and Scan or search for the Bluetooth speaker.
3. Check and verify the name of the bluetooth speaker in its manual and select it.
4. Select Pair on mobile and bluetooth speaker (if applicable).
What according to you makes you a good candidate for customer service or technical support job? I possess 10+ years of experience in Technical Support and Customer Service. The attitude to serve customers with the best of my abilities attached with good communication skills makes me perfect match. To add the great knowledge of computers and peripheral devices makes me effective and efficient. Also with my leadership skills I can contribute much towards the organization and hopefully grow together.
On a scale of 1 - 5 please rate your fluency in spoken English  4