Subject: Re: Tech Support Candidate - Mikhil MAHAJAN
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 23 Jun 2021 23:43:21 -0700 (MST)

Bad accent 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 23, 2021, at 5:30 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Mikhil MAHAJAN < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 23 June 2021 at 4:49 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Mikhil MAHAJAN 

	

	
	
			Tech Support Test 
		
	Name 	Mikhil MAHAJAN 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(70110) 37664 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCL technologies 	Associate 	30/06/2021 	24000 
Previous Employer 1 	Genpact 	Process Associate 	05/06/2020 	21000 
Previous Employer 2 	Teleperformance 	Technical Support Associate 	31/07/2017 	
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly check whether or not a proper Internet connection is there on the computer. 
Secondly , go to browser settings and under advanced option remove www.ndtv.com from the blocked websites list. 
After, performing above steps , need to restart the computer and then try to open website www.ndtv.com. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on Bluetooth on the mobile phone from the settings option. 
2. Power on the Bluetooth speaker and search for the Bluetooth speaker name under the list of available bluetooth connections on the mobile phone and connect the Bluetooth speaker with the mobile phone. 

	What according to you makes you a good candidate for customer service or technical support job? 	I am having good customer handling and troubleshooting skills . Keen to learn new technologies and also having knowledge of Networking and hardware concepts. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5