Subject: Tech Support Candidate - Mohd Faraz
From: Mohd Faraz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Jun 2021 02:36:10 -0400

| | Tech Support Test

Name | Mohd Faraz
E-mail | [email-masked]
Phone Number | (+91) 9882708872
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jamia nagar okhla
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sysnet global technology | Customer support engineer | 18 feb 2021 | 29k
Previous Employer 1 | E4U services pvt. Ltd | Desktop support engineer | 20Aug2019 | 25k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will ping the ip address first if able to ping then will check in other browsers.
If not able to ping then will connect network team for address whitelist.

Also I will check with different different browsers.

Will check with proxy settings if required.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First open your bluetooth of mobile.
Power on blutooth device
Now in your mobile search for device's blutooth name.

Click on device's name
Pair it.
All done you are connected now

What according to you makes you a good candidate for customer service or technical support job?

My communication skills through which I can guide user with proper steps to troubleshoot their issue.

My experience of desktop support Engineer where I learnt multiple things which will help me to resolve and understand user's issue's.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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