Subject: Re: Tech Support Candidate - Divyanshu Bhardwaj
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 23 Jun 2021 23:35:49 -0700 (MST)

Please call him at 4 pm 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 24, 2021, at 12:00 PM, HR Livesalesman <[email-masked]> wrote: 

done 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 23, 2021, at 5:26 PM, Deeksha Dadu <[email-masked]> wrote: 

No reply, schedule a call with him for tomorrow at 3pm 

From: HR Livesalesman < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 23 June 2021 at 3:36 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Tech Support Candidate - Divyanshu Bhardwaj 

please check 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 23, 2021, at 2:12 PM, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Check 

From: Divyanshu Bhardwaj < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 22 June 2021 at 8:32 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Divyanshu Bhardwaj 

	

	
	
			Tech Support Test 
		
	Name 	Divyanshu Bhardwaj 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9680656757 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Jaipur 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Teleperformancedibs 	Level2 	30july2021 	29000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will check first if My device has an Internet access 
I will reset my browser to fix issue 
I will remove any dns saved in my network settings 
I will check if there is any proxy settings enabled 
I will make sure that there is no VPN service blocking my connection to site 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on blue tooth speaker 
Turn on blue tooth on phone 
pair the device 

	What according to you makes you a good candidate for customer service or technical support job? 	I have a work experience of 4 years 
I am polite in harsh situation 
Knowledge in technical support and experience with troubleshooting on windows 

	On a scale of 1 - 5 please rate your fluency in spoken English 	5