Subject: Tech Support Candidate - PRAKASH NIPANE
From: PRAKASH NIPANE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 24 Jun 2021 02:30:09 -0400

| | Tech Support Test

Name | PRAKASH NIPANE
E-mail | [email-masked]
Phone Number | (07184) 9834891165
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | BHANDARA 441904
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - advance
VoIP
Telecom

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | E governance solution Pvt ltd | Network team leader | Till | 42000
Previous Employer 1 | Reliance Jio infocom | Network backhaul engineer | April 2019 | 38766
Previous Employer 2 | Nokia solution & network | Sr engineer | May 2017 | 28133

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I have working in network operation & maintenance.daly day to day basis trouble shooting,fault management,ticketing tools,site management,team management day to day basis reports upgrade.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to mobile setting and touch to Bluetooth apps and select any of users by need to do. And speaker is to do on.
What according to you makes you a good candidate for customer service or technical support job? | To guide and request good conversation to customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |