Subject: Re: Tech Support Candidate - Ashish Koul
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 23 Jun 2021 23:15:27 -0700 (MST)

Ma'am he is already holding an offer of 45000/- 
And looking for a better offer 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 23, 2021, at 2:10 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Ashish Koul < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 23 June 2021 at 5:21 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Ashish Koul 

	

	
	
			Tech Support Test 
		
	Name 	Ashish Koul 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(011) 9958258096 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	New Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NTT Data 	Senior Helpdesk Associate 	25th July 2021 	36000 
Previous Employer 1 	Insta Mind Tech 	Technical Support Executive 	31st March 2019 	
Previous Employer 2 	Chi Networks 	Desktop Administrator 	31st Feb 2015 	
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all I will check the error message and will do troubleshooting according to it. 
Will try to check internet Connection first. 
Will try different browser. Will try to clear cache, Will reset browser, after taking backup of bookmarks. 
Will try to ping to website. 
Will try to open website in incognito window. 
Will try to update network drivers if issue is related to network. 
Will try to reboot pc. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Will turn on bluetooth on both phone and speaker, will go to pairing mode in speaker and go to phone's bluetooth section and connect to speaker. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have over 7 years of experience in I.T. field with basic to server related experience I am AWS certified which indicates my command over cloud computing as well. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4