Subject: Tech Support Candidate - Shivam Dubey
From: Shivam Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 19:39:23 -0400

| | Tech Support Test

Name | Shivam Dubey
E-mail | [email-masked]
Phone Number | (91) 9755833748
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rewa
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PC Solution pvt ltd | Remote desktop Engineer | Currently working | 20000
Previous Employer 1 | Tech Mahindra | Associate Customer Support | 06/2020 | 17000
Previous Employer 2 | Xerox corporation | Information security administrator | 01/2014 | 15000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 check internet connection
2 check proxy and vpn
3 check site settings
4 delete the browsing history. Cache and cookies.
5 delete the internet cache

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Will switch on bluetooth of both device and pair mobile phone with speaker
What according to you makes you a good candidate for customer service or technical support job? | I have good analytical skill to understand and comprehend the issue and provide exact resolution
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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