Subject: Tech Support Candidate - Pronita Thakur
From: Pronita Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 09:17:11 -0400

| | Tech Support Test

Name | Pronita Thakur
E-mail | [email-masked]
Phone Number | (74069) 08435
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aegis | Senior operations | 10th june 2019 | 28000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will clear cache cookies, and try to open in different browser, if still the same then check internet connectivity and speed of wifi , by doing all these steps i can resolve the issue
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we need to on the Bluetooth for both the devices then try to get connect from the phone, by searching the Bluetooth of the speaker by name ,
What according to you makes you a good candidate for customer service or technical support job? | I believe that my greatest strength is the ability to solve problems quickly and efficiently, as i was in L2 service at my last job , i can see any given situation from multiple perspectives which makes me uniquely qualified to complete my work even under challenging condition
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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