Subject: Tech Support Candidate - Chandra Prakash
From: Chandra Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 08:17:43 -0400

| | Tech Support Test

Name | Chandra Prakash
E-mail | [email-masked]
Phone Number | (201301) 252237
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 22
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Precision techserve Pvt ltd | Service desk engineer | 30May 2020 | 24k
Previous Employer 1 | Yomabusiness solutions Pvt Ltd | Associate support | 15th August 2019 | 19k
Previous Employer 2 | Mattsen kumar Pvt ltd | Quality consultant | 2 Jan 2016 | 14k

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check following -

1. Check network status on local computer
2. Ping/ open Google.com to check if internet is working or not
3. If websites are not open then problem would be with proxy configuration, NIC, ip address configuration

4. Will check IP address configuration and proxy configuration first
5. If Ip and proxy configuration is fine, will ping local nic 127.0.0.1 to see if NIC is healthy or not

5. Perform reboot

If issues not fixed then will highlight this case to senior member/ lead

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will go through the following steps

1. Open settings in phone
2.Touch and hold bluetooth
3. Tap pair new device, showing the available devices
4. Tap the device which you want to connect

What according to you makes you a good candidate for customer service or technical support job? | The supporting nature would help a lot to a customer service agent and I believe we should always show positive behavior with customer during conversation. As a Agent we should always accept frustration of customers. "Customer First" is mantra for the every organization. I have seen many reputed used this mantra to succeed in their business.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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