Subject: FW: Tech Support Candidate - Mikhil MAHAJAN
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 23 Jun 2021 12:00:31 +0000

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From: Mikhil MAHAJAN <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 23 June 2021 at 4:49 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Mikhil MAHAJAN

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Mikhil MAHAJAN
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (70110) 37664
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL technologies        Associate       30/06/2021      24000
Previous Employer 1     Genpact Process Associate       05/06/2020      21000
Previous Employer 2     Teleperformance Technical Support Associate     31/07/2017
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly check whether or not a proper Internet connection is there on the computer.
Secondly , go to browser settings and under advanced option remove www.ndtv.com from the blocked websites list.
After, performing above steps , need to restart the computer and then try to open website www.ndtv.com.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on Bluetooth on the mobile phone from the settings option.
2. Power on the Bluetooth speaker and search for the Bluetooth speaker name under the list of available bluetooth connections on the mobile phone and connect the Bluetooth speaker with the mobile phone.
What according to you makes you a good candidate for customer service or technical support job? I am having good customer handling and troubleshooting skills . Keen to learn new technologies and also having knowledge of Networking and hardware concepts.
On a scale of 1 - 5 please rate your fluency in spoken English  5