Subject: Tech Support Candidate - Sourabh Kumar
From: Sourabh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 06:55:26 -0400

| | Tech Support Test

Name | Sourabh Kumar
E-mail | [email-masked]
Phone Number | (+91) 7834841154
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Naraina, New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Suntel Global | Cce | 2017 | 24k
Previous Employer 2 | Jindal intellicom | Cce | 2020 | 25k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check my internet connection first and them try to reboot my system.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the Bluetooth system in my phone > pair the Bluetooth device
What according to you makes you a good candidate for customer service or technical support job? | I have very good communication skills to deal with the customers and I posses good combination of skills and experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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