Subject: Tech Support Candidate - SUNIL KUMAR
From: SUNIL KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 06:29:58 -0400

| | Tech Support Test

Name | SUNIL KUMAR
E-mail | [email-masked]
Phone Number | (226008) 9795449285
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Schoolnet India Ltd | North Tech Lead | currently Working | 19509
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | In many cases, rebooting our router and modem might solve the problem. To do so, unplug our modem and router, wait for 10 seconds, plug it back in, and then try the website again. If the problem persists, you can connect to your local network hardware to get more information
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First press the power button of Bluetooth speaker then on your Bluetooth in your phone and paired the both device and it will connect.
What according to you makes you a good candidate for customer service or technical support job? | Timely response to client and try to closed technical issue timely.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |