Subject: Tech Support Candidate - Maya Negi
From: Maya Negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 05:37:26 -0400

| | Tech Support Test

Name | Maya Negi
E-mail | [email-masked]
Phone Number | (91) 8700690668
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kalkaji Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl Infosytems | Senior associate | 06-04-2021 |
Previous Employer 1 | STJ electronic Pvt ltd | Software Engineer | 10-09-2016 |
Previous Employer 2 | Hcl infosystems | TRC Engineer | 12-04-2014 |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check either site is correct or not. If it's correct then we use https:// then login. If stll it's doesn't work, we will check this is pinging or not on firewall or proxy server .If it's block there we have to bypass or unblock this site..
Please list the steps to connect a Bluetooth speaker to your mobile phone. | We have to on the phone bluetooth then pair a device which we want to connect and then connect
What according to you makes you a good candidate for customer service or technical support job? | The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it. Tendency to behave in an uncompromising and consistently honest, moral, and ethical manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |