Subject: Fwd: Tech Support Candidate - Sheikh Umer
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 23 Jun 2021 02:19:42 -0700 (MST)

Hi Ma'am, 

I found him for tech support. 
His spoken is good, a bit od kashmiri accent he have but a bit not much. 
He is having total 18 months of experience with Tech Mahindra in network support for International tech support. 
He can join immediately, and ready to relocate immediately. 
His last salary was 20000/-, already holding an offer from Bangalore of 33000/-, But he is not happy with the location he is looking something in Delhi NCR. 
And his salary expectation is 35-36k 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 23, 2021, at 2:06 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Sheikh Umer 
E-mail 	[email-masked] 
Phone Number 	(+91) 7006441274 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
Where do you currently live (area) 	Kashmir 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Tech Mahindra 	Network support Engineer 	15th of June 2021 	20000 
Previous Employer 1 	N/A 			
Previous Employer 2 	N/A 			
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Will check my internet connection 
Will check ip address 
Will clear browser history and cookies 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Will turn on the speaker 
Will turn the bluetooth on of Mobile phone 
Look for the correct name of speaker in available bluetooth devices 
Click on that name 
Wait while it gets paired 
That's all 

What according to you makes you a good candidate for customer service or technical support job? 	I'm good at problem solving. I follow proper order while solving problems. I'm patient enough to deal with the angry customers blah blah blah 
On a scale of 1 - 5 please rate your fluency in spoken English 	4