Subject: FW: Tech Support Candidate - Ankit Bajpai
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 23 Jun 2021 09:08:42 +0000

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From: Ankit Bajpai <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 23 June 2021 at 2:35 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ankit Bajpai

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ankit Bajpai
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8448639844
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida sector 137
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Mercer
Previous Employer 1     Polaris
Previous Employer 2     Tech matrix
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  It will depend upon the error, what I will be getting on the screen.

If it is related to internet, website down, browser issue etc
Please list the steps to connect a Bluetooth speaker to your mobile phone.      *Turn on the Bluetooth of both the devices
*Make sure it is not connected to any other devices
* Go to the Bluetooth settings in the mobile phone and look for the Bluetooth speaker
* Click on connect/ pair
* Bluetooth speaker will give the notification tone that it is connected.
What according to you makes you a good candidate for customer service or technical support job? * listening the problem of the customer carefully
* gather and make a note of all the required information
* Assure the customer to fix the problem
* If the customer is upset, try to calm him/her
On a scale of 1 - 5 please rate your fluency in spoken English  5