Subject: Tech Support Candidate - Ankit Bajpai
From: Ankit Bajpai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 05:05:05 -0400

| | Tech Support Test

Name | Ankit Bajpai
E-mail | [email-masked]
Phone Number | (+91) 8448639844
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 137
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mercer | | |
Previous Employer 1 | Polaris | | |
Previous Employer 2 | Tech matrix | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

It will depend upon the error, what I will be getting on the screen.

If it is related to internet, website down, browser issue etc

Please list the steps to connect a Bluetooth speaker to your mobile phone.

*Turn on the Bluetooth of both the devices
*Make sure it is not connected to any other devices
* Go to the Bluetooth settings in the mobile phone and look for the Bluetooth speaker
* Click on connect/ pair
* Bluetooth speaker will give the notification tone that it is connected.

What according to you makes you a good candidate for customer service or technical support job?

* listening the problem of the customer carefully
* gather and make a note of all the required information
* Assure the customer to fix the problem
* If the customer is upset, try to calm him/her

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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