Subject: Tech Support Candidate - Ritesh verma
From: Ritesh verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 05:00:51 -0400

| | Tech Support Test

Name | Ritesh verma
E-mail | [email-masked]
Phone Number | (91) 8810337442
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ani network | Technical support | 10-dec-2020 | 14500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The first step I will check the internet connection
If internet works fine then second step that I will follow is to check cookies are disable or enable for that website if they are disable then I enable them
And third step if website still not opening then I will go to spamhaus.org tool that is available online where I will check whether the website is bloked in PBL or CBL if website shows blocked then I will remove the website from blocklist

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I will start blutooth speaker then open blutooth mode of my mobile phone and connect to bluetooth speaker
What according to you makes you a good candidate for customer service or technical support job? | I feel good while resolving the issues of the clients, I always support my clients and listen their concern properly and resolve them as soon as possible
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |