Subject: Tech Support Candidate - Akshay Bhatnagar
From: Akshay Bhatnagar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 04:52:04 -0400

Tech Support
Test

Name

Akshay
Bhatnagar

E-mail

[email-masked]

Phone Number

(70117) 35169

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Countrywide Visas

Customer
Relationship Manager

1 - may - 2021

15000

Previous
Employer 2

Plaxonic Technologies

Technical Support Executive

15-March-2020

15790

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1- First we will check what kind of error!

2- If it is related with internet so then we will check the internet
connectivity in our system.

3- if internet is not working then first we will troubleshoot the internet
connectivity

4-if it is working then ok otherwise we will check the configuration of
networking means the IP address is set on which protocol if is on automatic or
it is on manual

5- last but not least check the browser settings as well if it is need to check
updates also for browser

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1-Turn on
the Bluetooth Speaker

2- wait for another 2 to 3 seconds

3- then turn on the mobile bluetooth and scan for devices which you want to
connect

4- select that particular device and pair with your phone

5- then your bluetooth speaker is connected to your phone.

What
according to you makes you a good candidate for customer service or technical
support job?

We always understand the problem which comes from
the customer side and react accordingly. Every problem have a solution so you
know the solution of that problem solve at asap otherwise take help from your
seniors and manage the time of solution.

On a scale of 1 - 5
please rate your fluency in spoken English

4