Subject: Fwd: Tech Support Candidate - Shubham Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 23 Jun 2021 01:46:00 -0700 (MST)

Hi Ma'am, 

He looks fine, his spoken is good. 
He is having 3+ years of experience in L1 Support. not inL2.Worked with only 2 companies which is mentioned in his test 
His current salary is 20k 
Right now he is expecting upto 25k 
Have to serve atleast 15 days notice 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 22, 2021, at 8:02 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Shubham Kumar 
E-mail 	[email-masked] 
Phone Number 	(91) 7992343028 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Jungpura, South Delhi 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	ABV Encrypted Solution Private Limited 	Technical Support Engineer 	Still Working 	15k 
Previous Employer 1 	Everest Infra Energy 	Site Engineer 	Dec 2018 	
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all, I would check my internet connection. If everything is OK then I would try to open the website after allowing cookies. I would also try opening the website in a different browser. Also look if the domain of the website changed. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Power On bluetooth on both the ends(Phone as well as Speaker). Open accessibility to other devices in my phone. Then try scanning all the available bluetooth devices and search the name of that particular device. Pair it and then it will get connected. 
What according to you makes you a good candidate for customer service or technical support job? 	My communication skill is overall excellent. I have the ability to troubleshoot any problem using my knowledge or by taking help from seniors/internet. I can satisfy customers on call or email without any difficulty. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5