Subject: FW: Tech Support Candidate - Amit Singh
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 23 Jun 2021 08:41:10 +0000

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From: Amit Singh <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 22 June 2021 at 11:40 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Amit Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Amit Singh
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 6350558127
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Bhilwara
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Intersoft Data Labs     Senior Support Engineer         working         34000
Previous Employer 1     Ebizneeds Business Solutions Pvt Ltd    Senior Support Executive        18 Sept 2020    25000
Previous Employer 2     Teleperformance, Jaipur Chat Support Executive  10 Feb 2019     14500
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1- Make sure the link to the website is written correctly.
Step 2- Will check whether the internet is properly connected.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1- Will turn on the Bluetooth in Speaker.
Step 2- Will turn on the Bluetooth in mobile phone.
Step 3- Will Discover/find the device
(at times the active devices shows by itself)
Step 4- Once we see the Bluetooth speaker name, tap on the connect/pair on mobile phone.
What according to you makes you a good candidate for customer service or technical support job? Once I see any technical problem I'll try to recreate and try to find the root cause of the problem so that we can eliminate the issue, along with that I have zeal to learn new things that makes me perfect candidate for this job.
On a scale of 1 - 5 please rate your fluency in spoken English  5