Subject: Tech Support Candidate - Sheikh Umer
From: Sheikh Umer <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 04:36:15 -0400

| | Tech Support Test

Name | Sheikh Umer
E-mail | [email-masked]
Phone Number | (+91) 7006441274
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kashmir
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Network support Engineer | 15th of June 2021 | 20000
Previous Employer 1 | N/A | | |
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will check my internet connection
Will check ip address
Will clear browser history and cookies

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Will turn on the speaker
Will turn the bluetooth on of Mobile phone
Look for the correct name of speaker in available bluetooth devices
Click on that name
Wait while it gets paired
That's all

What according to you makes you a good candidate for customer service or technical support job? | I'm good at problem solving. I follow proper order while solving problems. I'm patient enough to deal with the angry customers blah blah blah
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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