Subject: FW: Tech Support Candidate - Naveen Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 23 Jun 2021 08:31:17 +0000

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From: Naveen Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 23 June 2021 at 12:29 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Naveen Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Naveen Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7532944223
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Hardware - Advanced
Aws cloud architect
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Reliance smsl limited   Onsite system and network engineer      20 june 2021    30000
Previous Employer 1     Bureau veritas  System and network engineer     30 june 2020    25000
Previous Employer 2     Hcl technology ltd      Hardware and network engineer   31 may 2017     23000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all open your browser then clear all cache and cookies of browser and close the browser.  Restart the browser and brows the website www.ndtv.com.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First of all switch on the Bluetooth speaker in Bluetooth pairing mode. And search for new bluetooth in your mobile phone. Then connect the phone with the speaker.
What according to you makes you a good candidate for customer service or technical support job? Understanding the customer's problem for better resolution.
On a scale of 1 - 5 please rate your fluency in spoken English  4