Subject: Fwd: Tech Support Candidate - Divyanshu Bhardwaj
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 23 Jun 2021 01:23:57 -0700 (MST)

His spoken is good. Having good experience in tech support. Worked with all those tools like zendex, Active directory which is required for EPOS. 
Currently working with Teleperformance in Symantic process. He have experience in both L1 and L2 Support. 
His current salary is 29000/- 
Expecting 25-30% hike 
Have to serve 30 days notice which is negotiable 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 22, 2021, at 8:32 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Divyanshu Bhardwaj 
E-mail 	[email-masked] 
Phone Number 	(91) 9680656757 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
Where do you currently live (area) 	Jaipur 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Teleperformancedibs 	Level2 	30july2021 	29000 
Previous Employer 1 				
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will check first if My device has an Internet access 
I will reset my browser to fix issue 
I will remove any dns saved in my network settings 
I will check if there is any proxy settings enabled 
I will make sure that there is no VPN service blocking my connection to site 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on blue tooth speaker 
Turn on blue tooth on phone 
pair the device 

What according to you makes you a good candidate for customer service or technical support job? 	I have a work experience of 4 years 
I am polite in harsh situation 
Knowledge in technical support and experience with troubleshooting on windows 

On a scale of 1 - 5 please rate your fluency in spoken English 	5