Subject: Tech Support Candidate - Manisha Nill
From: Manisha Nill <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 04:13:19 -0400

| | Tech Support Test

Name | Manisha Nill
E-mail | [email-masked]
Phone Number | (+91) 9716427759
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mohan garden near by uttam nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MS word, MS excell, power point and typing

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sukudo studit | Typist | 1 year | 11000
Previous Employer 1 | Marcona electronics | Lab assistant | 1 year | 12000
Previous Employer 2 | Achievers BPO | Telly caller | 6 months | 14000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st figure out where the problem is
Open a new tab and check to see if you can load another website like google.com or mozilla.org.
If you can open another
2. The problem only happen with certain website
3.try cleaning Firefox's cookies and cache
Do these steps and then reload the website you're having trouble with.

Click on the menu button Fx89menuButton to open the menu panel.
Click History and select Clear Recent History….
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
Click OK.

If clearing Firefox's cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case you'll just have to wait for it to get fixed. With big sites like Twitter or Facebook this may only be a few minutes.
The website loads but doesn't work properly
You should check out the following Articles
Fix common audio and video issues
Fix problems that causes image to not show
Website show spinning wheel and never finish loading etc.
The problem happens in all browsers
This is probably a problem with your Internet connection. See Firefox and other browsers can't load websites for some troubleshooting suggestions.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Firstly we on both Bluetooth on.
2.Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4.Tap the name of the Bluetooth device you want to pair with your device.
5.Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Good communication skill
On a scale of 1 - 5 please rate your fluency in spoken English | 1

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