Subject: Tech Support Candidate - Deepmala singh Bhadauriya
From: Deepmala singh Bhadauriya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 02:56:39 -0400

| | Tech Support Test

Name | Deepmala singh Bhadauriya
E-mail | [email-masked]
Phone Number | (+91) 8130930255
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | Na |
Previous Employer 1 | HDFC ERGO GIC NOIDA | Network support Engineer | 30nov 19 | 22400/-
Previous Employer 2 | HELLO Verify India Pvt Ltd | Senior associate | 30 July 20 | 26500/-

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check my network after that I will check type of error like server or system error which type error occurred after that will try to solve it from my end in case I can not found reason of error then I will try to make contact with customers care

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all I will go to my phone settings
Wireless setting
Bluetooth setting
Open to connect with wireless network

What according to you makes you a good candidate for customer service or technical support job? | I can easily make understand to customer regarding his query with my knowledge and experience
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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