Subject: Tech Support Candidate - Narendra Singh
From: Narendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 02:33:10 -0400

| | Tech Support Test

Name | Narendra Singh
E-mail | [email-masked]
Phone Number | (91) 7703916263
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
DNS, DHCP, Servers, Backup

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NCPL | System Admin | 30 Days notice period | 26 K
Previous Employer 1 | Patel Adavance JV | IT Executive | NA | 15 K
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

According to the situation,1.We will check whether the web site name and internet connectivity is correct or not.
2. I will check on another browser with Https and clear cookies and browser history.
3. I will check the date and time on the system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps. 1. Swap down the top of the screen.
2. Touch Bluetooth option.
3. Find and search Bluetooth speaker name and pair with that.
4. If You don't find the speaker name, check under new device refresh and find pair with speaker bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | The ideal support executive is likely to be ardent about their work and get a lot of enjoyment and pleasure out of it. Reliability: Tendency to behave in politely  and usual honest, moral, and ethical manner
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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