Subject: Tech Support Candidate - Namrata Gupta
From: Namrata Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 01:55:44 -0400

Tech Support
Test

Name

Namrata
Gupta

E-mail

[email-masked]

Phone Number

(91) 9080696185

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Meerut

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Radisys

Intern trainee

30-06-2021

25000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

If I've open this website from google and it's
showing error so first I'll try to open it from another site like Microsoft edge
and If from there also it's showing error then I'll check what type of error is
coming and then resolve that particular error accordingly as it could be any
type of error and every error has different way of debugging it.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1. First I'll go to the settings and enable bluetooth from there
and also enable bluetooth from speaker.

2. Then I'll scan available devices from mobile phone then  find the exact one
and pair it.

What according to you makes you a good candidate
for customer service or technical support job?

I've done
my engineering from chennai where people doesn't speak hindi at all so for all
type of communication I had to speak in english all the time everywhere for 4
years which helped me alot to improve my communication skills and made me
confident.

According to me for the role of technical support job these two are most
important which makes me a perfect candidate for this role.

On a
scale of 1 - 5 please rate your fluency in spoken English

4