Subject: Tech Support Candidate - Isha Sangral
From: Isha Sangral <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 23 Jun 2021 01:29:36 -0400

| | Tech Support Test

Name | Isha Sangral
E-mail | [email-masked]
Phone Number | (91) 6006494181
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jammu
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ladybird web solutions | Technical writer | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will google the error, and follow the steps.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the speaker.
Turn on Bluetooth on phone, scan available devices.
Select the device when listed.
It will connect.

What according to you makes you a good candidate for customer service or technical support job? | I understand the queries easily.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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