Subject: Tech Support Candidate - Prince Arora
From: Prince Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Jun 2021 17:54:42 -0400

| | Tech Support Test

Name | Prince Arora
E-mail | [email-masked]
Phone Number | (91) 9034306506
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohtak
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys BPM | Senior customer support executive | Working | 20000
Previous Employer 1 | In2it technologies | Trainee associate analyst | March 2020 | 13000
Previous Employer 2 | Helptek solution | Technical support | February 2019 | 10000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There are many erros due to that i am facing an issue while opening a website
1.Might be there is an isaue with website means server issue from backend of that website in that case i have to wait till the resolution from backend.
2.Also there is an issue with your wifi or your personal data what you are using to open a website because without internet it will not work so pleae check your internet connectivity.
3.If your internet is working fien there is no issue kindly reset your browser means delete all history cache, cookies and than try sometimes it also creates problem while opening a website.
4.If you have tried all these steps please check with your device might be your device has blocked that website fue to that you are unable to browse that website.
According to mw these are the causes and steps to resolve the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

These are the steps:
1.Please press button on device power button to on that device.
2.And in mobile just on Bluetooth and serach for the Bluetooth name and start pairing with that device
3.After that pairing there will be notification in speaker also that your device connexted by notification sound or liek that connected from speaker and you can use your speaker by your device by playing movies or songs in your device.

What according to you makes you a good candidate for customer service or technical support job? | According to me the good candidate for customer service is to how we handle customer and how easily we can get customer issue and resolve teh query of the customer in an easily manner and also according to me if you are good in technical and you can easily get the customer technical query and resolve it because customer satisfaction and isaue resolving is must in customer support
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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