Subject: Tech Support Candidate - Amit Singh
From: Amit Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Jun 2021 14:10:35 -0400

Tech Support
Test

Name

Amit
Singh

E-mail

[email-masked]

Phone Number

(91) 6350558127

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Bhilwara

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Intersoft Data Labs

Senior Support Engineer

working

34000

Previous Employer 1

Ebizneeds Business Solutions
Pvt Ltd

Senior Support Executive

18 Sept 2020

25000

Previous Employer 2

Teleperformance,
Jaipur

Chat Support Executive

10 Feb 2019

14500

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1- Make sure the link to the website is
written correctly.

Step 2- Will check whether the internet is properly connected.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- Will turn on the Bluetooth in Speaker.

Step 2- Will turn on the Bluetooth in mobile phone.

Step 3- Will Discover/find the device

(at times the active devices shows by itself)

Step 4- Once we see the Bluetooth speaker name, tap on the connect/pair on
mobile phone.

What according to you makes you a good candidate
for customer service or technical support job?

Once I
see any technical problem I'll try to recreate and try to find the root cause of
the problem so that we can eliminate the issue, along with that I have zeal to
learn new things that makes me perfect candidate for this job.

On a
scale of 1 - 5 please rate your fluency in spoken English

5