Subject: Tech Support Candidate - Komal Komal
From: Komal Komal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Jun 2021 11:50:38 -0400

| | Tech Support Test

Name | Komal Komal
E-mail | [email-masked]
Phone Number | (91) 8750401735
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Technical services adviser

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dlf limited | Technical services adviser | Currently working | 18000
Previous Employer 1 | VVDN technology Pvt Ltd | IT executive | 31 January 2021 | 14000
Previous Employer 2 | Teams computer | Service desk | March 2020 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly we will check that perticular url is openable on other browsers or not if yes it's openable then we have to check browser settings. Need to clear cookies or history  , compatibility  of browser and is it browser able to access internet, or any type of proxy set or not . Or any updates are there.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Need to on both device
2 Go to setting then click on bluetooth icon of your phone and turn on bluetooth
3 Tap to pair new device
4 all available. Devices will appear
5 Tap  the name of the Bluetooth which you want to connect
6 Need to pair and allow access
7 Connect

What according to you makes you a good candidate for customer service or technical support job?

Detail knowledge of organization work

Effective communication skill

Patience to listen customer

Good sense of humor

Problem solving analytical mind

With in SLA problem resolution

Don't had word which is fake or imposible

End to end solution

Complete task in predefined tentative time

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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