Subject: Tech Support Candidate - Pankaj Pal
From: Pankaj Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Jun 2021 11:01:48 -0400

| | Tech Support Test

Name | Pankaj Pal
E-mail | [email-masked]
Phone Number | (+91) 8802879270
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | ghaziabad,u.p
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jupsoft technologies Pvt Ltd | Implementation Engineer | July 2021 | 30000
Previous Employer 1 | Sonet Microsystems | Implementation Engineer | July 2020 | 27000
Previous Employer 2 | Franciscan solutions | Team leader | December 2019 | 21000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Try to check my internet connection
2 Try to check the URL i have entered
3 Try to check the cache and cookies of my browser
4

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 switching on the device and check if it has power
2 Search the device on my mobile phone's bluetooth application
3. Pair the speaker to my mobile
4 after pairing, enjoy the speaker

What according to you makes you a good candidate for customer service or technical support job? | Past experience and appreciation
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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