Subject: Tech Support Candidate - Shubham Kumar
From: Shubham Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Jun 2021 10:32:41 -0400

| | Tech Support Test

Name | Shubham Kumar
E-mail | [email-masked]
Phone Number | (91) 7992343028
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jungpura, South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ABV Encrypted Solution Private Limited | Technical Support Engineer | Still Working | 15k
Previous Employer 1 | Everest Infra Energy | Site Engineer | Dec 2018 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I would check my internet connection. If everything is OK then I would try to open the website after allowing cookies. I would also try opening the website in a different browser. Also look if the domain of the website changed.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Power On bluetooth on both the ends(Phone as well as Speaker). Open accessibility to other devices in my phone. Then try scanning all the available bluetooth devices and search the name of that particular device. Pair it and then it will get connected.
What according to you makes you a good candidate for customer service or technical support job? | My communication skill is overall excellent. I have the ability to troubleshoot any problem using my knowledge or by taking help from seniors/internet. I can satisfy customers on call or email without any difficulty.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |