Subject: Tech Support Candidate - Mrudul Gurram
From: Mrudul Gurram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Jun 2021 10:09:22 -0400

| | Tech Support Test

Name | Mrudul Gurram
E-mail | [email-masked]
Phone Number | (91) 9999073600
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector 12
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infobip | Technical support | Na | 83000
Previous Employer 1 | Blackngreen | Senior associate | 14 Feb 2021 | 52000
Previous Employer 2 | Paytm | Senior Engineer | 18 nov 2019 | 38000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check internet connection.
Check for any plug-in error.
Troubleshoot further depending on the type of error

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on Bluetooth, search and pair with the target device(Bluetooth needs to be on in the target device)
What according to you makes you a good candidate for customer service or technical support job? | Everything.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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