Subject: Tech Support Candidate - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Jun 2021 09:47:34 -0400

| | Tech Support Test

Name | Deepak Kumar
E-mail | [email-masked]
Phone Number | (011) 9891252212
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi South
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nutrabay.com | Senior customer support | Still working | 27
Previous Employer 1 | American Express | Business Analyst | 23/06/2020 | 27
Previous Employer 2 | Hotel Double tree by Hilton | Travel Desk Executive | 30/01/2020 | 23

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all,  I will check my internet connectivity. If the internet connectivity is fine then I will refresh the page or try to open the link in another window.

I will also check the details for further updates and update the system accordingly.

If everything is fine and again facing the same issue,  I will shut down the system and restart it again after sometime.

It will start working as there might not be any technical issues with website.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth in both the devices. Scan the bluetooth,  once the device detected will connect it directly or if needed will put the bluetooth passcodes and connect the devices
What according to you makes you a good candidate for customer service or technical support job? | I am experienced with the various customer's queries and resolve them with in the given tat. Continuously following up the case with relevant team and update the customer accordingly. Always ready for the rotational shifts and approaching the customers with good and polite manners. Though,  exactly I do not have the experience in technical support but I do know the basic process how to resolve someone's queries.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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