Subject: Tech Support Candidate - Vaibhav Kumar Gautam
From: Vaibhav Kumar Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Jun 2021 08:23:02 -0400

| | Tech Support Test

Name | Vaibhav Kumar Gautam
E-mail | [email-masked]
Phone Number | (+91) 7017727959
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gautam buddha nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Rasandik Engineering India ltd | Production Engineer | Feb 2020 | 16k
Previous Employer 2 | Global Electrical and Electronics pvt ltd | Supervisor | April 2018 | 12k

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 - Which kind of error it is ?
Step 2- Check out my internet connection and speed.
Step 3- Then check out if my browser updated or not? If not then update it.
Step 4 - Restart my system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Start the speaker.
Open bluetooth in my phone.
Search for bluetooth connectivity of speaker.
Tap on it and make pair.
Now enjoy the music.

What according to you makes you a good candidate for customer service or technical support job?

Good analytical skills.
Love to play with data.
Good knowledge of software and hardware too.
Good communication skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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