Subject: Tech Support Candidate - Dikshant Singh
From: Dikshant Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Jun 2021 08:19:22 -0400

| | Tech Support Test

Name | Dikshant Singh
E-mail | [email-masked]
Phone Number | (91) 9560777523
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Chat support | Working | 19
Previous Employer 1 | H&m | Sales advisor | May 2018 | 16
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first check the error message and then check my internet connection. I will search for the error code on Google and try to troubleshoot the issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the bluetooth device and switch on the bluetooth in your phone now search for the bluetooth speaker in the available device list. Click on the device name and pair it with the phone. Your Bluetooth will get connected.
What according to you makes you a good candidate for customer service or technical support job? | Someone who understands the customer needs and what customer want. This should be the first step while solving the issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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