Subject: Re: Tech Support Candidate - Aditya Goel
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 22 Jun 2021 05:10:00 -0700 (MST)

His spoke is just fine. Also he have only 6 months of experience in tech support 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 21, 2021, at 4:59 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Aditya Goel < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 19 June 2021 at 3:41 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Aditya Goel 

	

	
	
			Tech Support Test 
		
	Name 	Aditya Goel 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 7838961630 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Bhangel noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Active directory,ms office Outlook 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCL 	Associate 		18500 
Previous Employer 1 	Na 			
Previous Employer 2 	Na 			
	In your past experience you have (select all that applies) 	Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First I will open the new tab and check whether the link is working or not 
Secondly if this will not work then I will change my browser, example- if I am using Chrome I will switch to edge or IE and then try 
Thirdly I will clear all the cache and cookies of the browser 
Fourtly I will check the proxy settings of the browser 
Lastly I will reboot my machine and then try the website is working or not 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Firstly I will open the bluetooth in my phone and will check the name and password 
Secondly I will open the speaker and will connect via my phone name/bluetooth name 
Thirdly I will accept the request on my phone and pair my Mobile phone to the speaker 
	What according to you makes you a good candidate for customer service or technical support job? 	I am currently working from home for hcl from the beginning only, I haven't done buddy up with the experienced colleague to learn the things, I directly went into the production and I am doing quite good. 
Secondly I am very punctual and dedicated towards my work , I can say this because I am always logged in before time and dedicated I can say that because I haven't taken any week day leave from my office. 
Thirdly I am a quick learner and I adapt the things very quickly. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4