Subject: Re: Tech Support Candidate - Mohd Shahid Raza
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 22 Jun 2021 04:24:33 -0700 (MST)

Bad accent 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 22, 2021, at 3:02 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Mohd Shahid Raza < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 21 June 2021 at 9:24 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Mohd Shahid Raza 

	

	
	
			Tech Support Test 
		
	Name 	Mohd Shahid Raza 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8423485230 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Lucknow 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	BlueCloud Technologies 	System Administrator 	30 June, 2021 	18000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly, I will check internet connection and if everything is okay, then I will check other websites are loading or not. And if other websites are loading then I will go to clear cookies and cache in browser. If website is still not loading, then I will check secure or unsecure connection address (https://) or (http://) respectively. And if problem is still there then I will go for proxy server setting. And if website still not loading then I say that its DNS setup is not upto date. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Open bluetooth in mobile 
2. Switch on the speaker in search mode 
3. Search speaker in mobile's bluetooth setting 
4. Pair both device 
	What according to you makes you a good candidate for customer service or technical support job? 	As I already working for an US company and have good communication skill to deal with US clients. Have proven knowledge in technical support because of my current role as System Administrator. Also have confidence to adopt new things rapidly. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4