Subject: FW: Tech Support Candidate - Sanjay Gupta
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 22 Jun 2021 11:20:54 +0000

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From: Sanjay Gupta <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 29 May 2021 at 10:32 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sanjay Gupta

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sanjay Gupta
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (828) 2881234
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Jaipur
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        The Oberoi Rajvilas     IT Supervisor   Currently working       26500
Previous Employer 1     Anandandanand   IT Executive    30March 26000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I would check weather my internet connectivity is working or not then if I am connected through wifi then i will check weather other devices connected through that wifi on that device is it working or not if it is connected through lan I will check weather system is properly connectivity is ok or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Enable Bluetooth on your phone as well as device which you want to connect make sure on your phone visibility to other device option is enable and search the active devices and from the appear list select your device and connect and you ready to go.
What according to you makes you a good candidate for customer service or technical support job? Being a Technical person and being a hotelier for me customer satisfaction and service is most important to me.
On a scale of 1 - 5 please rate your fluency in spoken English  4