Subject: Re: Tech Support Candidate - Aveek Barua
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Tue, 22 Jun 2021 10:53:57 +0000

Harpreet how is his English good?? He was pathetic when it comes to language!!

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 22 June 2021 at 11:44 AM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Aveek Barua

Yes his spoken is good. Having 10 years of Professional experience.
For the first 2 years he worked as a Network Analyst.
Then from 3rd year with IBM he started his journey for tech support. He has worked with IBM, Erricson, CMC India, TCS till 2016. From 2016 till now he is working as a freelancer for a Company based out of Ireland. And as of now not working for any project so looking for a job.
His last salary in India was 25000/-
Right now he is ok with any amount.
He is an immediate joiner

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On Jun 21, 2021, at 4:58 PM, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

Looks like a good candidate, call him

From: Aveek Barua <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 19 June 2021 at 4:21 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Aveek Barua

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Aveek Barua
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8587951991
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Freelance Consultants   Freelancer      Till Date       80000
Previous Employer 1     Tata Consultancy Services       Solution Engineer       Jan, 2016       30000
Previous Employer 2     CMC (A Tata Enterprise) IT Trainer      Apr, 2014       15000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Verify what kind of ERROR is displayed.
2. Classify which kind of error is it.
3. If the error is "Cannot reach the site due to connectivity". Either the server is Down or the User System is not connected to the internet.
4. If the error is "Doesn't support the Browser Version". Either the version of Browser used by User is outdated or not supported by the System.
5. In the case of connectivity, we can check the router or the internet cable connected to the user computer whether faulty or not.
6. And if the network is fine on user end, then checking the proper destination address on the address bar with secure protocol.
7. If the case of support issue, check whether the browser we are using is supported, if not valid, try using other set of browsers. Last but not least if the firewall of the user system has blocked the site. Try removing it from firewall block list.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Switch 'ON' the bluetooth Device(Speaker) and let it signal in 'PAIRING' Mode.
2. The 'PAIRING' Mode can signalled either by voice interface or LED indicators on the device(Speaker).
3. Open the Settings Interface on the device(Mobile; Android or IOS).
4. Search for the Connection or Bluetooth Script on the Settings Interface.
4. Find and open the Bluetooth Script on the device (Mobile; Android or IOS ) and switch it 'ON' mode.
5. Check the device list on the Device (Mobile) Bluetooth interface after we switch on the Bluetooth.
6. Click on the device (Speaker) by accepting to pair.
7. Wireless (Bluetooth) Connection is established between the Mobile and Bluetooth Speaker.
What according to you makes you a good candidate for customer service or technical support job? I have been practising the Customer Service in varied fields back in Dublin(Ireland). Especially the Onsite Technical Support for couple of Fortune 500. My exposure to the international feeds and knowledge of how the clients/customers need is subjected to satisfaction, has greatly benefitted me and couple of my employers to a great extent. Overall my outlook is a loyalty to the company and is to heighten the reputation of the company internationally.
On a scale of 1 - 5 please rate your fluency in spoken English  5