Subject: Tech Support Candidate - Prince .
From: Prince . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Jun 2021 05:59:50 -0400

| | Tech Support Test

Name | Prince .
E-mail | [email-masked]
Phone Number | (0326) +918804115493
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Dhanbad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IMSI (Client Hcl) | Associate (Remote support) | 2nd August | 11000 appx.
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First we check machine is connected to network or not.
2. Need to check URL is correct or not
3. We have to check is there any proxy set or not.
4. Need to check  Firewall settings
5.Also we have to check in different network whether   website is accessible or not due to IP blacklist issue.
6. Also we can check as per organizational policies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. Tap the Bluetooth option
3. Turn on Bluetooth
4. A List of available devices will appear
5. If speaker is not in the list press the button on your speaker that makes it discoverable
6. On your mobile select your speaker and that's it, you're connected.

What according to you makes you a good candidate for customer service or technical support job?

1. I can make good interaction with customers.
2. I can provide customer satisfaction.
3. I have patience while dealing with single user for long time

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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