Subject: Re: Tech Support Candidate - Sanjay Gupta
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 21 Jun 2021 23:55:07 -0700 (MST)

switched off 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 21, 2021, at 7:24 PM, Deeksha Dadu <[email-masked]> wrote: 

From: Sanjay Gupta < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 29 May 2021 at 10:32 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Sanjay Gupta 

	

	
	
			Tech Support Test 
		
	Name 	Sanjay Gupta 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(828) 2881234 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Jaipur 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	The Oberoi Rajvilas 	IT Supervisor 	Currently working 	26500 
Previous Employer 1 	Anandandanand 	IT Executive 	30March 	26000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First I would check weather my internet connectivity is working or not then if I am connected through wifi then i will check weather other devices connected through that wifi on that device is it working or not if it is connected through lan I will check weather system is properly connectivity is ok or not. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Enable Bluetooth on your phone as well as device which you want to connect make sure on your phone visibility to other device option is enable and search the active devices and from the appear list select your device and connect and you ready to go. 
	What according to you makes you a good candidate for customer service or technical support job? 	Being a Technical person and being a hotelier for me customer satisfaction and service is most important to me. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4