Subject: Re: Tech Support Candidate - Vikram Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 21 Jun 2021 23:37:47 -0700 (MST)

Yes. he is having 6 years of experience in Quality for international tech support. and total he is having 14 years of experience. But I am not convinced with his spoken english. 
Rest his last salary was 35000/- 
Expecting same 
And can join immediately. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 21, 2021, at 5:28 PM, Deeksha Dadu <[email-masked]> wrote: 

Check if this guy has any QA experience in a tech process. 

From: Vikram Singh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 17 June 2021 at 8:38 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Vikram Singh 

	

	
	
			Tech Support Test 
		
	Name 	Vikram Singh 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(011) 9958092293 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Dashrath Puri New Delhi 110045 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
MacOS 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	iN Technologies 	Quality Supervisor 	10/06/2021 	43123 
Previous Employer 1 	Hyper Quality 	Quality Analyst 	1/03/2015 	25000 
Previous Employer 2 	Arvato 	Tech Support Engineer 	17/05/2013 	28000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Please make sure that internet is working. 
Try checking different website to localize the issue. 
Access same website using different browser. 
Check if internet is working on all the devices. 
Restart modem/router 
Try connecting. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Please turn ON the Bluetooth speaker and then turn ON bluetooth om mobile by touching and holding Bluetooth symbol swapping down from the top of the screen. 
Tap Pair new device. 
Tap the name of the Bluetooth device you want to pair with your device. 
	What according to you makes you a good candidate for customer service or technical support job? 	Understanding customer's concern and providing quick resolution. 
Technical support is not only resolving customer's issue it is to incorporate your customer service skills to get CSAT. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4