Subject: Re: Tech Support Candidate - Kumar Sourabh Sinha
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 21 Jun 2021 23:26:24 -0700 (MST)

He is having a sort of accent issue, but not very high accent. 
He is having 6 years of experience in Tech support with the companies like PC Solutions, Klaus IT Solutions, and Concentrix. So in all the organizations he was into hardcore tech support. And currently he is working here in concentrix as SME fro HP. 
He is looking for job change to learn something new. He is ok for the profile which we have. 
His current salary is 40k he is ok to have 42 in hand. 
Have to serve 30 days notice. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 21, 2021, at 5:25 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Kumar Sourabh Sinha < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 17 June 2021 at 10:57 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Kumar Sourabh Sinha 

	

	
	
			Tech Support Test 
		
	Name 	Kumar Sourabh Sinha 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(85275) 36770 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Kishangarh, Chandigarh 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Networking - advance 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Concentrix daksh India 	SME 	Still working 	42,000 
Previous Employer 1 	Klaus IT solution Pvt Ltd 	Associae Engineer 	Jan 2021 	36,000 
Previous Employer 2 	Pc Solution Pvt Ltd 	Remote support engineer 	June 2020 	32,000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Check network connectivity first like LAN or wireless connectivity. 
Check Website Status. 
Clear Web Browser's Browsing Data. 
Temporarily Disable Firewall. 
Flush DNS. 
Use Google DNS. 
Restart the router 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn Bluetooth on. 
Pair a Bluetooth accessory. 
Touch and hold Bluetooth . 
In the list of paired devices, tap a paired but unconnected device. 
When your phone and the Bluetooth device are connected, the device shows as "Connected." 
	What according to you makes you a good candidate for customer service or technical support job? 	I have around 6 Years of experience in this particular role. I am aware about the roles and responsibility of a customer service executive. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4