Subject: Tech Support Candidate - Maha Mritunjay Mishra
From: Maha Mritunjay Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 22 Jun 2021 02:06:14 -0400

| | Tech Support Test

Name | Maha Mritunjay Mishra
E-mail | [email-masked]
Phone Number | (91) 8447749240
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | VKC Nuts pvt ltd | System Administrator | 10 May 2021 | 27000
Previous Employer 1 | BLS International services ltd | Executive-IT | 20 Feb 2020 | 20000
Previous Employer 2 | Impact infotech | Onsite engineer | 18 Jan 2017 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first have check the internet of my system working or not then check other site opening or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings, Tap the Bluetooth option, Turn on Bluetooth, A list of available devices will appear.
If speaker is not listed will press the button on speaker that makes it discoverable ,On mobile select  speaker and that is it, now connected!

What according to you makes you a good candidate for customer service or technical support job? | To me, ensuring that the client or customer has the best experience possible. I have learned that by listening to the customer’s desires, concerns, and perspective, I am able to figure out the best way to solve any issues that come up. I especially enjoy when I get to help a customer find a solution they didnot even realize was possible one that makes them happy and keeps them as a satisfied customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |