Subject: Re: Tech Support Candidate - Sailesh Negi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 21 Jun 2021 22:37:10 -0700 (MST)

busy, will call him in an hour 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Jun 21, 2021, at 4:29 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Sailesh Negi < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 19 June 2021 at 5:50 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Sailesh Negi 

	

	
	
			Tech Support Test 
		
	Name 	Sailesh Negi 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9971318169 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Ghaziabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	eCIFM Solutions Pvt. Ltd. 	Technical Support Engineer 	Presently Working 	35200 
Previous Employer 1 	One97 Communications Limited 	Sr. Associate IT 	31 March 2021 	28400 
Previous Employer 2 	Essel Shyam Communications Limited 	Hardware Assistant 	May 2014 	17000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1- I'll read the error and do further troubleshooting accordingly. 

2- I'll check if other sites are working fine on the same browser. 

3- I'll check if the site is added to a blocked list. 

4- I'll clear the cache of the web browser. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1- Turn on the Bluetooth speaker. 
2- Turn on the Bluetooth and make sure it's in discoverable mode. 
3- Turn on Bluetooth on your mobile. 
4- Pair new device. 
5- When you see your speaker name, select it to connect. 

	What according to you makes you a good candidate for customer service or technical support job? 	1- 7+ experienced in technical support role. 
2- Good experience in windows and mac systems. 
3- Quick Learner. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	3