Subject: Tech Support Candidate - Arnav Jain
From: Arnav Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Jun 2021 12:19:19 -0400

Tech Support
Test

Name

Arnav
Jain

E-mail

[email-masked]

Phone Number

(91) 9910693176

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Vaishali Ghaziabad

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
Networking -
basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Amazon development center

CSA

NA

30000

Previous
Employer 1

NA

Previous Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly, I'll check the network connection if it
is not connected properly or not. If the connection is all good, then I'll
disconnect and reconnect the network connection. If same issue happens again
then I'll clear my caches from the browser. Also, if happens again then I'll
check the notification what I'm getting and resolve that.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Open the bluetooth from the mobile as well as of the
product.

Then search for the product in mobile.

Then click on the product name and pair the product.

Once it will be connected the beep sound comes up from the speaker.

What
according to you makes you a good candidate for customer service or technical
support job?

According to me, I talk gently with the customers
and treat customer as a friend. So that makes the customer comfortable and able
to talk politely and in a friendly manner.

Also, I'm a good listener and give empathy to the customer.

On a
scale of 1 - 5 please rate your fluency in spoken English

4