Subject: English Language Test - Manasvi Chaudhary
From: Manasvi Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 21 Jun 2021 11:55:58 -0400

| | Foreign Language Screening Test

Name | Manasvi Chaudhary    /  (91) 8859880716    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi (customer name),

Return requested accepted!

We have processed your return and you should be receiving the refund within 2-3 business days.
Let us know if you have any query.

Stay Safe!

Sincerely,
Manasvi

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Homebox offers a 30 days return/exchange policy. We are sorry to know that the product didn't satisfy you. You may return or exchange the product by sharing the following details-

order no-
product name-

Our team will connect back with you.

Thanks
Team Homebox

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